Refund Policy
For burtsberen customers, the sections below set out returns, exchanges, and refunds.
How burtsberen handles refund timing
When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Our approach at burtsberen to eligibility
Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Details from burtsberen on order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
exceptions at burtsberen
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Our approach at burtsberen to starting a request
A return or exchange begins when you, contact us at Support@burtsberen.shop before sending the item. Once the request is approved, burtsberen will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Details from burtsberen on condition of returns
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
support at burtsberen
For return or exchange assistance, contact Support@burtsberen.shop or 838-744-4931.
Merchant Information
Business name: burtsberen
Brand name: burtsberen
Email: Support@burtsberen.shop
Phone: 838-744-4931
Physical address: 110 Raintree Pkwy, Tonawanda, New York, 14150, United States