Frequently Asked Questions
For burtsberen customers, the sections below set out frequently asked shopping questions.
What burtsberen customers should know about delivery timing
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
Our approach at burtsberen to payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
How burtsberen handles return shipping
Who pays return shipping?
burtsberen pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
refund timing at burtsberen
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
burtsberen: tracking
How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.
burtsberen: shipping cost
Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.
burtsberen: contact options
How can I contact you?
Email Support@burtsberen.shop, call 838-744-4931, or write to 110 Raintree Pkwy, Tonawanda, New York, 14150, United States.
Our approach at burtsberen to returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
Our approach at burtsberen to products
What products do you offer?
We offer Burt's Bees. Current availability, product details, options, and prices are shown on each product page.
Merchant Information
Business name: burtsberen
Brand name: burtsberen
Email: Support@burtsberen.shop
Phone: 838-744-4931
Physical address: 110 Raintree Pkwy, Tonawanda, New York, 14150, United States